Position Summary

The Center Manager is responsible for the daily operational leadership of the clinic, ensuring high-quality patient care, exceptional customer service, efficient workflows, and compliance with all regulatory and organizational requirements.

The Center Manager serves as a key liaison between clinical and administrative teams, fostering a culture of accountability, professionalism, and continuous improvement in alignment with SCHC’s mission.

Essential Duties & Responsibilities

Oversee daily clinic operations to ensure efficient patient flow, optimal scheduling, and adherence to SCHC policies and procedures.

Lead, train, and support front desk staff, medical records staff, PSRs, and other administrative personnel.

Monitor appointment utilization, no-show rates, provider schedules, and overall patient access indicators.

Collaborate with clinical leaders to coordinate operational needs and enhance the patient experience.

Facilitate daily huddles, team meetings, and operational updates.

Performance Management & Staff Development

Provide direct supervision, coaching, and performance evaluations for assigned staff.

Implement accountability standards and corrective actions when necessary.

Identify training needs and support staff development to improve customer service, professionalism, and operational efficiency.

Foster a positive team culture with a focus on respect, communication, and service excellence.

Patient Experience & Customer Service

Ensure all patients receive professional, timely, and compassionate service.

Address patient concerns and escalate issues appropriately.

Monitor patient satisfaction trends and develop action plans to address barriers to care.

Financial & Resource Management

Assist with monitoring front desk cash collections, sliding fee program compliance, and billing-related workflows.

Ensure accurate charge capture, insurance verification, and documentation.

Manage supply orders, equipment needs, and facility requests.

Support budget planning and resource allocation.

Occasional attendance at outreach events, leadership meetings, or training sessions required.

Qualifications

Required

Bachelor’s degree in Healthcare Administration, Business, Public Health, or a related field (or equivalent experience).

Minimum 3–5 years of supervisory or management experience in a healthcare setting.

Strong leadership, communication, and interpersonal skills.

Proficiency in EHR systems, scheduling, and reporting tools.

Demonstrated ability to manage multiple priorities and lead teams through change.

Commitment to SCHC’s mission and values.

Preferred

Experience in an FQHC or community health center setting.

Knowledge of HRSA, UDS reporting, and FQHC operations.

Experience with process improvement (Lean, Six Sigma, PDSA).

Physical Requirements

Ability to sit, stand, and move throughout the clinic.

Ability to lift up to 30 lbs as needed.

Regular interac