Work Services Program Manager

Location: New Albany, IN
Department: Industrial Services
Status: Full-Time, Non-Exempt
Hours: Monday – Friday, 8:00 AM – 4:30 PM

About the Role

The Work Services Program Manager oversees vocational and work-life services for individuals with disabilities who participate in Rauch Industries programs. This role ensures high-quality, safe, and compliant services while supporting people in achieving their employment and life goals.

Key Responsibilities

Individual Plans & Services

• Develop, manage, and monitor Individual Plans (IPs) for program participants
• Conduct intakes, plan meetings, and regular progress reviews
• Ensure services support community integration and employment goals
• Maintain accurate documentation and consumer records

Team Coordination

• Lead service team meetings and coordinate services across departments
• Ensure staff follow consistent service strategies and documentation standards
• Provide health, behavioral, and support guidance to staff

Consumer & Family Support

• Act as a liaison between consumers, families, residential providers, and funders
• Build and maintain positive relationships with community resources
• Ensure referral and reporting requirements are met

Direct Support

• Provide hands-on support including coaching, behavior support, job training, crisis intervention, and skill development

Program Quality & Compliance

• Monitor outcomes, satisfaction, and program effectiveness
• Ensure compliance with CARF, BQIS, and BDDS regulations

Staff Leadership

• Hire, train, supervise, and evaluate Work Services staff
• Support staff development and performance improvement

Operations & Safety

• Support agency planning and program operations
• Enforce safety policies and promote a safe work environment

Required Qualifications

• Bachelor’s degree preferred or equivalent education and experience
• Valid driver’s license and reliable vehicle with Indiana required insurance
• Ability to transport individuals
• Strong communication, organization, and interpersonal skills
• Ability to work effectively with people with disabilities

Why Work at Rauch?

Rauch is dedicated to helping people with disabilities live full, meaningful, and productive lives. This role plays a critical part in supporting independence, employment, and community inclusion.

Rauch is a Drug-Free Workplace, an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity including individuals with disabilities and veterans.