LouisvilleWorks.com | Call Center Representative - Louisville, KY

Call Center Representative

Class Act Federal Credit Union - Louisville, KY

At Class Act Federal Credit Union, we’re more than just a financial institution — we’re a community. Since 1954, we’ve proudly operated as a member-owned financial cooperative with a mission to deliver meaningful value and personalized financial solutions to our members. Unlike traditional banks, we don’t serve stockholders — we serve people. Every decision we make is rooted in our core belief of “People Helping People.”

We're honored to be named a 2026 Best Places to Work — a recognition that reflects our strong culture, dedicated team, and unwavering commitment to both our members and employees.

Our dedication to service extends beyond financial solutions. We actively support our team’s involvement in the community, offering paid volunteer time so employees can give back to the educational initiatives that matter most to them. It’s just one of the many ways we show that our people — both members and team members — come first.

At Class Act, we’re focused on:

Hiring the best
Training for success
Empowering every voice
Fostering a respectful and inclusive environment
Recognizing and rewarding contributions

If you're looking for a meaningful career with a mission-driven organization that truly cares, Class Act is the place for you.

Come build your future with a team that’s building a better financial future for others.

Major Duties and Responsibilities:

Answer incoming phone calls immediately providing members with accurate information in a timely manner. Perform basic account transactions including but not limited to: assist with debit and credit card management, share transfers, balance inquiries, loan payments, update contact information, order checks, and technical assistance. Maintain courteous member relations as well as insuring the confidentiality of member finances.
Explain membership benefits and discuss various account alternatives with members. Pro-actively promote and sell all credit union products to credit union members and prospective members.
Respond to voicemails, e-mails, secure messages, and faxes promptly, providing members with accurate information.

Knowledge and Skills:

Experience: Two years of similar or related experience.

Education: A high school education or equivalent.

Interpersonal Skills: A significant level of trust, diplomacy and professionalism is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivation or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Ability to learn new things in a relatively short amount of time. Initiative and ability to handle numerous assignments concurrently. Ability to prioritize work flow. Must have basic understanding of operating a computer. Ability to use Microsoft outlook, word and excel. Ability to navigate the internet, use a 10 key calculator and computer keyboard by touch. Attention to detail and ability to maintain accuracy. Must be Bondable.

EOE

Additional Information/Benefits

We're proud to offer a comprehensive benefits package that supports your well-being - both on and off the clock.

Work Schedule: Monday - Friday
Generous PTO: 120 hours in your first year
13 Paid Holidays
Paid Parental Leave
Paid Volunteer Time
Tuition Reimbursement
Free Parking
Monthly* & Annual Incentives
Medical Insurance: Starting as low as $2/month
Free Dental & Vision Insurance
Free Life Insurance (Includes Short & Long Term Disability + Accidental Death & Dismemberment)
401(k) with Employer Match

*Not all positions are eligible for monthly incentives.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Paid Time Off (PTO)

This job reports to the e-Branch Manager
this is a Full-Time position 1st Shift
Travel is not required
Relocation is not required

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